Returns & Refunds Policy – SELLFWD LLC

At SELLFWD LLC, customer satisfaction is our priority. We understand that sometimes a product may not meet expectations. This Returns & Refunds Policy explains how returns, refunds, and cancellations are handled for orders placed on our website, in line with U.S. e-commerce practices.

1. Requesting a Return or Refund

Customers may submit a return or refund request for qualifying products purchased from SELLFWD LLC.
All requests must comply with the terms outlined in this policy to be considered.

2. Return Qualification Requirements

To be eligible for a return or refund, the following conditions must be met:

  • The stroller or accessory must be unused and in its original condition

  • Original packaging, manuals, and accessories must be included

  • The request must be made within 21 days of delivery

  • A valid order confirmation or receipt is required

3. Items Not Eligible for Return

Returns or refunds will not be accepted for:

  • Products showing signs of misuse, wear, or improper assembly

  • Items returned after the allowed return timeframe

  • Customized or special-order items once processing or production has begun

  • Clearance or final-sale items (if marked as such at purchase)

4. Inspection & Approval Process

Once we receive the returned item:

  • Our team will inspect the product for eligibility

  • You will be notified regarding approval or denial of the refund

  • Approved returns move forward to the refund stage promptly

5. Refund Issuance

  • Refunds are sent to the original payment method used during checkout

  • Processing time may vary by payment provider

  • Most refunds appear within 5–7 business days after approval

6. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos and order details

  • We will arrange a replacement or refund at no additional cost

7. Order Cancellation Policy

  • Orders can be canceled before shipment

  • Once an order has shipped, it must follow the return process

  • Shipping confirmation indicates the order is no longer eligible for cancellation

8. Return Shipping Costs

  • Customers are responsible for return shipping fees

  • Return shipping is free only for defective or incorrect items

  • Original shipping charges are non-refundable

9. Return Shipping Address

Approved returns must be sent to the address provided by our support team after confirmation.
Unapproved returns may not be accepted.

10. Policy Changes

SELLFWD LLC reserves the right to update or modify this policy at any time.
Changes will take effect immediately once posted on our website.

11. Contact Us

For any return or refund assistance, please reach out to us:

SELLFWD LLC
📍 Address: 500 4th St SW, Albuquerque, NM 87102, United States
📞 Phone: +1 502-398-5119
📧 Email: support@sellfwd.store
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)